What Bridgewater Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing we can’t write ourselves. Every testimonial on this page came from a real Bridgewater-area homeowner who called us with a chimney problem and stayed to tell someone else about how it went. We earn them the same way we’ve earned business for 42 years: showing up when we say, explaining what we find, and fixing it so it stays fixed. No surprises on the bill, no arguing if something needs a second look. Russell Haines built this company on that standard back in 1984, and we still answer to it.
Recent Reviews
“We bought our place in Martinsville last fall and the inspector said the chimney ‘looked fine.’ First fire of the season, smoke backed up into the living room. Hearthstone sent a technician who ran a camera all the way up and showed us photos of a cracked flue liner we’d never have found otherwise. The estimate was the final invoice, and they finished the liner replacement in one day.”
Rachel V., Martinsville, Bridgewater, NJ
“Forty-two years in business means something. I called three companies for a sweep before burning season. One never called back, one quoted me over the phone without seeing anything. Hearthstone answered on the second ring, sent Russell’s crew the next morning, and the technician walked me through every photo from the camera inspection. Found a bird’s nest in the flue that would’ve been a real problem.”
Matt H., Bradley Gardens, Bridgewater, NJ
“Our chimney cap was rusted through and water was getting into the firebox every heavy rain. I was bracing for a full rebuild quote. The Hearthstone technician showed me exactly where the crown was still sound and where the cap had failed, then installed a Gelco cap with a proper drip edge. Done right, and they stood behind it when a seal needed touching up three weeks later. No paperwork, no argument.”
Amit S., Finderne, Bridgewater, NJ
“I manage a few rental properties around Bridgewater and I’ve learned the hard way that cheap chimney work costs twice. Hearthstone’s Level-2 inspection caught deteriorated mortar in a flue that another company had ‘swept’ two months prior without mentioning. Their plain-English report with photos gave me what I needed for the insurance claim and the repair. Most jobs in a single visit - they weren’t kidding.”
Dev R., Green Knoll, Bridgewater, NJ
“The $89 seasonal tune-up caught me off guard. I expected a quick brush-out and a push to buy something else. Instead the technician spent two hours, ran the camera, and found enough creosote buildup to justify the appointment. He also showed me why the throat damper wasn’t sealing, which explained our heating bills. No pressure, just facts I could see for myself.”
Rachel V., Martinsville, Bridgewater, NJ
“I needed a second opinion after another company said my entire chimney needed rebuilding for $8,400. Hearthstone’s free second opinion found localized spalling on the crown and some tuckpointing work. Russell’s crew used HeatShield for the crown repair and matched the existing brick. Final bill was under a quarter of the first quote. A square deal, no surprises.”
Matt H., Bradley Gardens, Bridgewater, NJ
Why Customers Trust Us
These reviews keep circling back to the same things, and that’s no accident. The 90-Day Done Right Promise isn’t a slogan we print on trucks. It’s in writing, and it means if it’s not right, we come back. No arguing, no paperwork shuffle. The K.E.Y.S. code governs how we operate: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put that in place because a company that plans to be in Bridgewater thirty years from now acts accordingly.
Our Level-2 camera inspections end with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. That’s how Rachel V. knew her flue was cracked, how Dev R. caught mortar deterioration another sweep missed, how Amit S. understood exactly what his cap replacement required. Nothing gets recommended without evidence you can evaluate yourself.
The brands we use - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - aren’t interchangeable with builder-grade substitutes. They’re specified because they last. Our technicians are background-checked, uniformed, and equipped to complete most jobs in a single visit. And when you call (908) 589-8342, a live person answers. Not a voicemail, not a callback queue, not an app. Twenty-four hours a day, seven days a week, because chimney problems don’t wait for business hours.
No-hassle upfront pricing means the number on the estimate is the number on the invoice. We’ll be there when we say. Done right - and we stand behind it.
Call (908) 589-8342 to schedule your inspection or sweep. Estimates are free, second opinions are free, and we’ll show you exactly what we find.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Bridgewater since 1984.